Legal
Privacy Policy
How Lunetron Web Services collects, protects, and uses your personal information.
Updated:12 Dec, 2025
Privacy Policy
Lunetron Web Services (“we”, “our”, “us”) is a Bengaluru-based software development company dedicated to building modern, secure, and scalable digital products. Protecting your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or interact with our services.
Information We Collect
We collect only the information necessary to provide and improve our services. This may include:
- Full Name, Email, and Phone Number
- Business details for project purposes
- Messages submitted via our contact form
- Technical data such as browser type, IP address, and device information
- Project-related documents or files shared voluntarily
Payment Security
We do not store any payment or credit card information on our servers.
All online payments (if applicable) are securely processed via trusted global payment gateways such as Razorpay, Stripe, or PayPal. Our website is protected with SSL encryption.
How We Use Your Information
- To communicate about projects, proposals, or support
- To improve our services and website performance
- To generate project-related documents or agreements
- To maintain security and prevent fraudulent activity
How We Share Your Data
We do not sell or share your personal information with any third-party companies. Your data is only shared when required by law or to provide essential project-related services.
Your Rights & Control Over Data
As a user, you have the right to:
- Request a copy of your stored data
- Request updates or corrections
- Request complete deletion of your data
- Withdraw consent for communication
To request any of the above, email us at:
support@lunetron.com
Refund Policy
Refunds may be granted under the following conditions:
- If the delivered service does not match the agreed scope
- If the project fails due to technical issues from our side
- If we are unable to provide a solution for an identified issue
Refunds will NOT be granted if:
- The issue is caused by third-party tools or hosting
- You request additional features outside the original scope
- You open a dispute without contacting our support first
Subscription or Membership Cancellation
You may cancel your subscription or service plan at any time by contacting us through email or a support ticket.
Need help? Open a Support Ticket and our team will assist you.